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<p>I purchased a phone Samsung Z2 on 15-11-2016, returned home and started using the phone. I found the device to be completely below the standard I expext from Samsung. App support is poor, and those apps that are available are inferior. My previous phone was a Samsung 3501 - a 2 year old entry level smart phone, and it has better app support and usability.</p> <p>I returned to the store a few hours later, and explained that I was not happy with the phone, and in an attempt to meet the manager (Noxolo Nonxuba) half way, asked that instead of a refund, I would be happy to put in extra money and get a better phone.</p> <p>Noxolo said this was not possible and that I would have to have the phone checked in to determine if it is faulty. I explained that I am not claiming the phone is electronically faulty but rather that it is of an inferior quality.</p> <p> </p> <p>I further explained that the phone did not meet my requirements, and that as is my legal right I would like to return the phone. She refused insisting that it be checked in to verify wether or not the phone is faulty.</p> <p> </p> <p>After this continous talking in circles, I left the store fustrated and disapointed. The phone is unusable for the purpose for wich I bought it. </p> <p> </p> <p>I beleive the only reason that this phone was sold to me is because Edgars has a higher profit margin on this phone - in short I have been **********.</p>