BS
B S
1 reviews | Active since Jan 2019
11 Jan 2019, 14:53
*******'s with incompetence
Charges for Account Protection Plan and Service Fee charged to the account although the account was in credit.
Apparently the account needs to be in credit after they put through the charge for the month. You are already working with my money, now you want more money.
Phoning call centre and they say it is just so, so I ask for a copy of the contract, guess what they reply was, we don't have a copy, you received a copy when you opened the account.
After reminding them that it is their responsibility to furnish me with a copy of the contract if I request it, suddenly they can email it. Will wait in anticipation if I ever get a copy
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Edgars's replyOfficial
11 Jan 2019, 16:22Dear B,
Kindly note we tried contacting you telephonically but we could not reach you.
Please be advised the service fee billing has to do with the administration handing of your account.
Customers are billed only if there is an outstanding balance due on the account.
In your case there Edgars club life membership fee that causing the service fee billing.
NB: If the account is on a zero balance without active financial products you wont be billed.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Kindly note we tried contacting you telephonically but we could not reach you.
Please be advised the service fee billing has to do with the administration handing of your account.
Customers are billed only if there is an outstanding balance due on the account.
In your case there Edgars club life membership fee that causing the service fee billing.
NB: If the account is on a zero balance without active financial products you wont be billed.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Best regards,
Edgars's reply11 Jan 2019, 16:22
Official
Dear B,
Kindly note we tried contacting you telephonically but we could not reach you.
Please be advised the service fee billing has to do with the administration handing of your account.
Customers are billed only if there is an outstanding balance due on the account.
In your case there Edgars club life membership fee that causing the service fee billing.
NB: If the account is on a zero balance without active financial products you wont be billed.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Kindly note we tried contacting you telephonically but we could not reach you.
Please be advised the service fee billing has to do with the administration handing of your account.
Customers are billed only if there is an outstanding balance due on the account.
In your case there Edgars club life membership fee that causing the service fee billing.
NB: If the account is on a zero balance without active financial products you wont be billed.
Your reference number is:
***/GO
Kind Regards
The Edcon Team
***
Best regards,