JM
John M
1 reviews | Active since Nov 2017
08 Nov 2017, 17:29
*******s
The worst experience ever! They make you believe that the retrenchment cover plan actually helps you when you are entrenched, I was entrenched and almost 4 years of being a faithful payer then they send you **** messages of being taken further, your **** plan won't pay out bec I went to a new job and was entrenched 3 months after with the company, what about they years i payed your **** plan !! You guys a ******** and ****s, get better insurances if this isnt your fault either, and get people with an education and know how to handle people, don't do my arragent idiots can't waitbto get this **** paid . Bunch of *******
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Replies (2)
Edgars's replyOfficial
09 Nov 2017, 12:16
Kindly furnish us with your account or ID number on ***, so that we may liaise with the Financial services team regarding the Account protection plan query , however kindly be advised that the Financial services team have a certain qualifying criteria in order for the m to issue that pay out, we believe that they have explained the reasons for the APP claim to be declined. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 Nov 2017, 12:16
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the Financial services team regarding the Account protection plan query , however kindly be advised that the Financial services team have a certain qualifying criteria in order for the m to issue that pay out, we believe that they have explained the reasons for the APP claim to be declined. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
09 Nov 2017, 12:16Kindly furnish us with your account or ID number on ***, so that we may liaise with the Financial services team regarding the Account protection plan query , however kindly be advised that the Financial services team have a certain qualifying criteria in order for the m to issue that pay out, we believe that they have explained the reasons for the APP claim to be declined. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 Nov 2017, 12:16
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the Financial services team regarding the Account protection plan query , however kindly be advised that the Financial services team have a certain qualifying criteria in order for the m to issue that pay out, we believe that they have explained the reasons for the APP claim to be declined. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,