*******s!!!
<p>I went in to Centurion Mall Edgars to exchange a garment that was given to me as a gift for my birthday. Unfortunately the slip was not given to me and the cost of the Puma jacket was R600. Upon going to exchange it the lady at the till point informs me it had been discountd a few days before and she will therefore hav to deduct 30% off my jacket. My argument was that my birthday was on the 30th of June and the garment was given to me before the sale even started!!! Am i supposed to be given R200 less than what the garment is priced at??!!! Edgars not only reprices everything with huge markups but they're now also trying to rip customers off for hundreds of rands. I have an account with Edgars but i will be closing it down and never shopping there again. They donot deserve my support or loyalty as a customer.</p>
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Edgars's replyOfficial
11 Jul 2016, 10:44Thank you for bringing this matter to our attention. We must apologise for the frustration caused with regards to the refund and exchange policy.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchanging any item. When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for.
This is communicated to customer on the reverse side of all till slip.Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply11 Jul 2016, 10:44
Official
Thank you for bringing this matter to our attention. We must apologise for the frustration caused with regards to the refund and exchange policy.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchanging any item. When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for.
This is communicated to customer on the reverse side of all till slip.Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
11 Jul 2016, 10:45Thank you for bringing this matter to our attention. We must apologise for the frustration caused with regards to the refund and exchange policy.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchanging any item. When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for.
This is communicated to customer on the reverse side of all till slip.Your reference number is ********** 254/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply11 Jul 2016, 10:45
Official
Thank you for bringing this matter to our attention. We must apologise for the frustration caused with regards to the refund and exchange policy.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is needed when refunding or exchanging any item. When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for.
This is communicated to customer on the reverse side of all till slip.Your reference number is ********** 254/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,