1 reviews | Active since May 2014
******* artists who also fail to respond!
I was browsing Edgars sale rail a few weeks ago. I noticed a discrepancy in pricing (the sale price was actually higher than the original price) and took a photo of it and sent this directly to Edgars on their Facebook page to enquire as to why this could possibly happen. I KNOW I am not the first.<br> The first response I received indicated that the prices have been adjusted to account for inflation & petrol price hikes. Essentially a copy and paste response that I assume most would accept. I however, do not see how it validates the increase in pricing (especially related to sale items) when this is clearly older stock. So I queried again. I was then given a reference number and told that my complaint has been escalated. <br> I have now waited 3 WEEKS without any further feedback. I have reminded them once a week to follow up and have simply been ignored.<br> I HATE being **********, especially so blatantly but moreover, I hate being ignored when I am simply asking for service & information that they had offered to provide!<br> Edgars simply takes advantage of the fact that most people have accounts with them & are probably forced to shop there. It is a disgrace how this has been (not) handled.
It is with great displeasure to hear that you haven't received feedback. Keeping a promise to our customers is a priority, thus we have now escalated this query to the Edgars executive management for intervention. We assure you that all concerns raised will be addressed and concrete feedback given to you shortly.
Please accept our sincerest apologies for the delayed feedback.
Your reference number is still the same. ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't received feedback. Keeping a promise to our customers is a priority, thus we have now escalated this query to the Edgars executive management for intervention. We assure you that all concerns raised will be addressed and concrete feedback given to you shortly.
Please accept our sincerest apologies for the delayed feedback.
Your reference number is still the same. ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
