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I had purchased a Huawei media pad and had it insured unfortunately i was ****** a month later and they had taken my media pad. I put a claim through to Edgars/Finrite. After a month i still had not recieved feedback as what was happening to my claim, when i called the call centre to assist they informed me that my description of my Huawei media pad is incorrect and labelled as a PHONE and not MEDIA PAD. When i looked at the description on the claim form it clearly states Huawei Media Pad! Why wasn't i called to confirm this? The call centre agent said that she will call me back and had even taken my number down. Two months later my claim was approved however the excess i needed to pay as it is my first claim is R800, the store informs me that i need to pay R1399.00. I called the call centre again and had spoken to Suzanne she informed me that the reason its so high is cause of a 30% charge on my excess, it is something new that Edcon has implemented, no one had informed me about this. She then states that i need to wait for 7 to 14 working days for her to escalate the situation. I refuse to pay the 30% extra as this is a *******. How many other people have they done this to?