Ridiculous service from Edgars!

All i need from Edgars is my statements from December 2014 to December 2016. I call the call centre, they tell me to go to the store, i go to CNA lonehill and speak to 3 people before i get told to speak to Zelda, Zelda then proceeds to tell me that she doesnt have access and is locked out (the only person in the store that has access and then doesnt have it) she asks me where i bought the item i am looking for on my statement, i say Fourways mall, she says in a very rude way, just go back to fourways, talk about not wanting to do your job!!!! when i responded that i live closer to lonehill and was told by the consultant at the call centre that i could go to any CNA store for this, suddenly her access worked!!! but then said she couldnt pull a statement (im sure she did not know how) she then called someone at edgars on the phone, i spoke to them and they said they will email it to me, guess what still waiting!!! and when i try and call your call centre, there is no option to talk to an operator, it just goes round and round press 1 for statements and then gives me the option of only getting a 3 month statement. I now have emailed ********** and got an automated response saying that they will get back to me in 48 hours! how hard can this be????? i need this statement urgently but there is no urgency in edgars staff at all! im closing my account after this!