1 reviews | Active since Aug 2012
ridiculous mobile content fee charge
<p>I have noticed that Edgars has been charging me some ridiculous mobile content fee of R19.99pm for over a year now. I only picked this up now as I do not receive my statements regularly as they get sent to my old email address. What nonense is this??? I have never ever signed up to any mobile content fee. I have tried to contact Edgars with this regard and I have been given the run around. I see many other people have had this same complaint as well. It seems as if Edgars is becoming more and more **********.. even with their club member fee saga. I have been a loyal customer to Edgars for many yrs but I will soon close my account because it seems like they just want to ***** money from you and expect to get away with it. How can I be charged for something I never subscribed to? I demand that all of those charges be reversed.. what utter nonsense!!! Edgars is just getting from bad to worse!!!</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the RMCS team and feedback will be reverted directly to you. Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the RMCS team and feedback will be reverted directly to you. Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
What nonsense!!! I thought that this would be rectifying by now but I see this month im still being debited for "mobile content fee"... I received a credit of R139.88 which does not compare to the total that Edgars has already debited me for! You'll have been charging me for the mobile content fee for over a year.. thats over R240! And now im still being debited for this!!
What nonsense!!! I thought that this would be rectifying by now but I see this month im still being debited for "mobile content fee"... I received a credit of R139.88 which does not compare to the total that Edgars has already debited me for! You'll have been charging me for the mobile content fee for over a year.. thats over R240! And now im still being debited for this!!