ridiculous insurance

<p>I sent my phone in to repairs ,it could not be fixed i was given the excess fee of R8000 .no wherever at edgars is R8000 worth of phones, when i called to hear what would happen to my remaining value if i take a phone for less i was told the remains would b on a gift card . i went it to edgars stoof there for 20 minutes i was not acknowledged at all i then left .i eventually went back two weeks later to attempt going to claim for my non fixed phone i was then helped in seconds to find out the my remaining balances will not be given to me ,it will fall away . why do i have to pay R800 excess for a phone thats half the value . This is unacceptable and pathetic .i have every right to my R8000 i pay my insurance every month for such service.</p> <p>I am for one extremely upset with i will not say all but most of edgars staff members for the service i received across the enitre cape town .</p>