RR
Rykiel R

1 reviews | Active since Jan 2015

22 Mar 2015, 14:40

Ridiculous Edgars Account and Interest Rate

When I opened an account about a year ago, I was unaware of the 6 month interest free vs. 12 month 22.5% interest options. Nobody explained this to me at the store, which is very ********* and unprofessional as the customer was not their priority. Furthermore, when asking to convert the account to a 6 month interest free option, they would rather cancel my account then retain my account. After much argument, I payed the outstanding 7000 and closed the account. The interest rate was astoundingly high, when compared to other retailers Truworths and Foschini, where at least they ask the customer if they prefer the interest-free option. This is unacceptable customer service, and I warn those opening Edgars accounts of this **************** and bad consumer behaviour encouragement in the already challenging economy we experience on a daily basis.

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Replies (1)
Edgars
Edgars's reply23 Mar 2015, 12:34
Official
Hello rascal_21,

We would like to apologise for the overall experience. Kindly note Edcon does offer 6 months interest free account. However, customers' needs to quality as per the credit bureau score. The policy also forbids an exchange from 12 to 6 months interest free after the affordability check was done.

We apologise that we couldn't be off much assistance to you, but thank you for the feedback as it helps us improve on our shortcomings.

Your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact the accounts department on ***

Kind regards.
Edcon customer experience team,
***