Ridiculous after sales Service

<p>Our kettle broke and was handed in at Boardmans 8 weeks ago... first we were told it would take 2 weeks, we phoned after 2 weeks as to ask if we can come pick it up. </p> <p>We were then told it actually takes 4-6 weeks.... we waited and again after calling was told, actually it takes up to 8 weeks....Ridiculous!!!</p> <p>Now we phoned again, this time the customer care person said they will find out what is the hold up.</p> <p> </p> <p>Now apparently, our kettle is not repairable. We must bring the form that was given 8 weeks ago plus the receipt when we bought the kettle.</p> <p>Strange thing is, when we went to Boardmans Canal walk, the shop assistant took that receipt and placed it in the box and gave us a form saying this is all you will need.</p> <p>Ridiculous part is....it's our problem now that we dont have this receipt.... we are not supposed to know how to do their jobs! We are the customer, am I supposed to check up on people to make sure they are doing the right thing?</p> <p> </p>