REVOLTING SERVICE

My dad passed away July 2020, we submitted all relevant documents to Edgar's and we even claimed for the funeral cover which was paid. He paid his account timeously before his passing. Now Edgar's have dragged his name by handing over his account when they were supposed to close his account because he had insurance for it. Yet every week of every month even today I'm receiving calls asking the same thing and they say they will make notes but nothing is being done and this account is accumulating. I have resent documents more than 10 times to people that call in and to the the attorney's as well but nothing seems to be done about it. Someone needs to sort this out cause it is disgusting and I have to be reminded about the death of my dad every day because Edgars is just ***********. I need feedback on when this will be sorted. They can call on the same number they have been calling to explain what the heck is happening.