HB
Hlengiwe B

1 reviews | Active since Aug 2015

06 Feb 2017, 12:10

Revolting Service!!!!

<p>I bought a phone at Edgars in December. Now because I didn't have a micro simcard, I had to do a sim swop. This sim swop is supposed to be done with Jet and Edgars airtime. I have been requesting this from December and until today, I still have not received assistance. How can a sim swop take 2 MONTHS??? The call centre ********** 011 as well as the ********** 699 no one ever attends to. Everytime i phone the lines i hold for a good 40 minutes!!! Then get sent from pillar to post, just off have a sim swop activated!!! Who is going to reimburse me?? This is so ****** ridiculous. I definitely will be closing ally accounts.</p>

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Replies (1)
Edgars
Edgars's reply06 Feb 2017, 14:18
Official

Kindly forward us your account or ID number so that we may liaise with the R.M.C.S team , alternatively kindly find the R.M.C.S details below to report the matter.

Tel: ***/ ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.