REVOLTING SERVICE

I bought the Clinique Gift in the month of July 2015 @ EDGARS PAVILION IN DURBAN and I spoke to Pearl Luthuli regarding a facial and she advised me that apperently they didnt have water in the Facial room as the tap was not working, I then requested her to improvise and perhaps get water from somewhere (i mean you think they would be proactive and actually go the extra mile but i guess not) anyway I then suggested (me again being the customer) that they liase with the Musgrave Branch to arrange for me to do my facial there and i was given a run around, after I had spoken to the mananger, Zinhle Maphumulo.. so yesterday I went there to check as to when I can have my facial done and Pearl nor Zinhle were present, I then received a phone call today from Pearl who advised me that she will liase with Zihle as if i can have a facial done or not seeing that there is not water in their facilities.. I have never recieved such poor service nor have I dealt with such an *********** bunch of people!!! what can be hard with arranging a facial for a customer even after i have told them to improvise which they should have suggested or to call the Musgrave branch and have it done there!!!