lT
lebo T
1 reviews | Active since Aug 2013
17 Aug 2016, 10:30
Reverse service fee
<p>I received an email that's reads from Edgars"Thank you for agreeing to the amendment of your terms and conditions on 2016-07-25. The current service fee of R**** will be reflected on your next statement. I did not agree to anything, then I decided to call the Edgar's call center I spoke to Thabisile who said they will investigate and get back to me, im still waiting. Then I received my statement yesterday and I see the so called service fee was charged without my approval, Edgar's did not bother to contact me to let me know about this so called service fee. This is so unprofessional! I never expected this from Edcon,</p>
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Edgars's replyOfficial
14 Sept 2016, 16:01We must apologise for the delayed response. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family
Kind regards,
Edcon Customer Experience Team
***
Best regards,
Edgars's reply14 Sept 2016, 16:01
Official
We must apologise for the delayed response. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family
Kind regards,
Edcon Customer Experience Team
***
Best regards,