REVERSAL TAKING TOO LONG

I bought a phone on Thursday, 29 January for R1 199.90. When I paid with my debit card the transaction went through on my phone however the cashier told me that it does not reflect as paid on the system and asked to swipe again for which I told her it has already charged me. She told me that since that is so, the first one would reverse within 24 hours and having had experienced this before and having my money back within that time I understood and she swiped again.<br> <br> By the time I knocked off on Friday my money still hadn't been reversed so I went back to Edgars with my bank statement as proof and I was told a call would be logged and it would take 48 hours excluding the weekend. by Wednesday I still didn't have my money and when I returned to the store after having called them in the morning and told the assistant store manager about my problem, who assured me that it would be fixed by end of business but it wasn't. while at the store he (the store manager) told me the problem was with my bank because they are the ones withholding the money and they cant give me a refund due to that so basically they refused to give me a cash refund when I requested.