Reversal of R700 from account - incorrect

I have been trying to contact the store on the provided telephone number: ***<br> <br> On the 04/09/2015 I visited the store to get a replacement phone from my insurance. <br> <br> I paid an excess amount of R700, which I swiped at the till. An error was made in processing the transaction and the transaction was cancelled on edcon's side, whilst the bank transaction was successful. <br> <br> The below corrective measure was then taken: <br> o Amount R700 would be reversed from the till and transaction done afresh as a cash transaction. <br> <br> However upon scrutiny of my statement, I discovered the below: <br> o An amount of R700 was reversed from my store account, meaning I owe R700 more to Edgars. <br> <br> This is incorrect as the amount should have been taken as a cash transaction. My account should not have been affected. <br> <br> <br> <br> Your prompt response is requested on the above, as I am accruing interest on the account. <br> <br> <br> Thanks, <br> Zamaphelo Mhlola<br> ***<br>