MG
Maria G
1 reviews | Active since Feb 2015
12 Mar 2015, 12:35
Reversal of payment
I've been trying from 21 Jan 2015 for Edgars to 'see' the payment on THEIR bankstatement provided by THEIR BANK but without success. They keep on asking for proof. I now need permission from Edcon for the reversal of payment. This should not be a problem as they have never seen the payment. All I get is e-mails telling me that the matter has been referred to some-one else. Please provide me with the reversal approval.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
13 Mar 2015, 16:24Hello maria goosen,
We apologise for the delayed progress of this query. We understand the frustration and discomfort caused. But be pleased to know the documents were received and the Remittance department is tracing the Payment. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We apologise for the delayed progress of this query. We understand the frustration and discomfort caused. But be pleased to know the documents were received and the Remittance department is tracing the Payment. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply13 Mar 2015, 16:24
Official
Hello maria goosen,
We apologise for the delayed progress of this query. We understand the frustration and discomfort caused. But be pleased to know the documents were received and the Remittance department is tracing the Payment. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We apologise for the delayed progress of this query. We understand the frustration and discomfort caused. But be pleased to know the documents were received and the Remittance department is tracing the Payment. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***