1 reviews | Active since Sept 2017
Returning of unsatisfied Cellphone
Good day
On Saturday the 9th of September i went to Edgars to purchase a cellphone which i thought works perfectly and stands up for its features, only to realize that after some few hours of using it the camera kept on refusing to operate whereby i had to restart it , i wanted an exchange of another one but they denied me , saying i shouldn't have restarted it, according to customer rights if im not satisfied with a product i deserve to get a refund or exchange according to their terms and conditions as stated on the slip which i possess but still i was treated unfairly and didn't receive help at all.
We have escalated the complaint to the Edgars Vaal mall management to address with regards to the faulty handset that you brought in store. Kindly note that the store will have to follow policies as well as cell phones may not be exchanged and if faulty they will have to be booked in for assessment. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars Vaal mall management to address with regards to the faulty handset that you brought in store. Kindly note that the store will have to follow policies as well as cell phones may not be exchanged and if faulty they will have to be booked in for assessment. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***