LE
Linette E
1 reviews | Active since Nov 2011
01 Mar 2017, 09:41
Returning Cosmetics
<p>I ordered cosmetics online. When I realise that it was the wrong type and I still had some left I wanted to return it. The lady at Irene Red Square said I need to return the gift pack too. I did ask her if she wanted the perfume samples back to. AND I got R100 off when ordering that day, should I pay that back too ? I send a complaint by email to customer care. They want me to phone them and sort it out ? Why should I phone anybody to do their job ? I did go to the shop and got attitude. I am on the verge of closing my account.</p> <p> </p>
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Replies (2)
Edgars's replyOfficial
01 Mar 2017, 12:12We have escalated the complaint to the Red square Irene Mall mall management to address as our valued customer is not happy that you did not proper assistance when returning the cosmetics purchased online . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply01 Mar 2017, 12:12
Official
We have escalated the complaint to the Red square Irene Mall mall management to address as our valued customer is not happy that you did not proper assistance when returning the cosmetics purchased online . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
01 Mar 2017, 12:12We have escalated the complaint to the Red square Irene Mall mall management to address as our valued customer is not happy that you did not proper assistance when returning the cosmetics purchased online . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply01 Mar 2017, 12:12
Official
We have escalated the complaint to the Red square Irene Mall mall management to address as our valued customer is not happy that you did not proper assistance when returning the cosmetics purchased online . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,