sP
surina P
1 reviews | Active since Dec 2011
21 May 2015, 14:30
Returning a watch 3 times....
i have bought my son a watch for his birthday in December 2014. shortly thereafter the \NO 5"on the watch came loose and i returned it to Edgars. they sent it to be repaired. i received it back after 2 months. not very long after that the silver buckle of the trap broke off. took it back to Edgars for the 2nd time. i received the watch back this week"
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Edgars's replyOfficial
22 May 2015, 11:19Hello powersu,
We would like to apologise for the overall experience.
As per our telephonic discussion, kindly note your query will be referred to management to address as it has been prolonging. Please note the store manager will investigate and address this matter with the supplier of the watch to find a resolution. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience.
As per our telephonic discussion, kindly note your query will be referred to management to address as it has been prolonging. Please note the store manager will investigate and address this matter with the supplier of the watch to find a resolution. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply22 May 2015, 11:19
Official
Hello powersu,
We would like to apologise for the overall experience.
As per our telephonic discussion, kindly note your query will be referred to management to address as it has been prolonging. Please note the store manager will investigate and address this matter with the supplier of the watch to find a resolution. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience.
As per our telephonic discussion, kindly note your query will be referred to management to address as it has been prolonging. Please note the store manager will investigate and address this matter with the supplier of the watch to find a resolution. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Best regards,