1 reviews | Active since Oct 2013
On the 25th of november i bought a blk/opal pressed powder(makeup) at westgate mall. I asked if the powder has sponge inside and i was told it does not. So i had to buy the powder brush. The next day when i opened the powder it had the sponge, so i then think to myself but i dont need the brush. I hardly put on makeup, so dont even know how to use the brush, the sponge will be convenient. I then went to the maponya branch to return the brush, the person who assisted me didnt hear my full story, she said but you bought it at westgate. So im asking myself is that how people are treated, when i told her i cant go back to westgate. She then transferred me to the makeup counter. I didnt even go to that counter. So my question is if its a makeup brush do i need to go to the cosmetics department to return it or just go at credit/returns?
Thank you for bringing this matter to our attention. We apologise for the frustrations and inconvenience caused to you in our store.We will address this matter with the store manager .The brush could have been credited at the customer service counter provided there is a valid receipt and it has not been used . If this is the case kindly return to any of our stores with the receipt for a refund within 30 days .***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention. We apologise for the frustrations and inconvenience caused to you in our store.We will address this matter with the store manager .The brush could have been credited at the customer service counter provided there is a valid receipt and it has not been used . If this is the case kindly return to any of our stores with the receipt for a refund within 30 days .***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention. We apologise for the frustrations and inconvenience caused to you in our store.We will address this matter with the store manager .The brush could have been credited at the customer service counter provided there is a valid receipt and it has not been used . If this is the case kindly return to any of our stores with the receipt for a refund within 30 days .***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention. We apologise for the frustrations and inconvenience caused to you in our store.We will address this matter with the store manager .The brush could have been credited at the customer service counter provided there is a valid receipt and it has not been used . If this is the case kindly return to any of our stores with the receipt for a refund within 30 days .***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
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