RETURN/EXCHANGE OF A COUNTERFEIT POLO HANDBAG

ACCOUNT NUMBER: ***

I bought this black soft leather @RalphLauren POLO handbag back on 2016 Edgars VAAL MALL. THIS WAS NOT A DAY TO DAY BAG BUT ONLY ON THOSE "SPECIAL DAYS" BAG. I WROTE TO @EDGARSFASHION @edgarsclub ONLINE TWO DAYS AGO TO COMPLAIN ABOUT THE CONDITION OF THE HANDBAG. THE LEATHER ON THE STRAPS IS COMING OFF

So i got a call this morning from a ALOMA BLIGNAUT she said she was the REGIONAL MANAGER OF EDGAR'S VAAL MALL... WOW the lady was rather rude. i was just shook how she handled the call. She basically told me they can't exchange or refund because it's over 2/3 years since I purchased the bag and she hung up on me when asked to speak to the person she reports to. Yep! She told me straight she's not going to that and put the phone down before she told me to go to head-office to complain there. I'm sorry but I'm not going to accept that a handbag I got for over R1600 which I think I used 5 times in that period the leather is coming off even if I used it everyday it was quality that I was buying...WELL THATS WHAT I THOUGH This means Edgars is selling counterfeit Polo handbags and they know it. I don't know what's MORE APPALLING The COUNTERFEIT POLO handbag or their return/exchange policy OR THEIR ATTITUDE

Someone needs to account for this I want this bag exchanged or refunded.