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Percy M
1 reviews | Active since Sept 2017
14 Sept 2017, 12:48
Returned goods
I went to Edgars Brooklyn mall to return a pair of jeans, when I got the shop they called a floor manager who happened to be a women then the women called a male manager, the manager had an attitude towards me.he did not greet me properly and he just said to me that they will take the jeans for assessment, they never told me how long the assessment is gona take they just took my jeans, I then ask for proof that they took the jeans but they did not give me anything.me being a customer for over ten years and never returned an item to. be treated like I am subhuman. stuff was very disrespectful and I am thinking of closing this account.
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Replies (2)
Edgars's replyOfficial
14 Sept 2017, 17:32We have escalated the complaint to the Edgars Brooklyn management to address with regards to the faulty jeans returned in store. Kindly . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply14 Sept 2017, 17:32
Official
We have escalated the complaint to the Edgars Brooklyn management to address with regards to the faulty jeans returned in store. Kindly . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's replyOfficial
14 Sept 2017, 17:35We have escalated the complaint to the Edgars Brooklyn management to address with regards to the faulty jeans returned in store. Kindly . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply14 Sept 2017, 17:35
Official
We have escalated the complaint to the Edgars Brooklyn management to address with regards to the faulty jeans returned in store. Kindly . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,