1 reviews | Active since Mar 2012
Return Policy - Jacket to be returned.
<p>Good day,</p> <p> </p> <p>I bought a jacket from Edgars, and would like to return it, unfortunately the fit is not suitable. It is within the 30 day period, and the jacket still has the original tag, pristine condition etc. </p> <p> </p> <p>The slip however, I don't have anymore, as I have previously returned goods on the specific slip. I was at the Secunda branch to explain the situation and return the item, however, the staff was not able to assist me.</p> <p> </p> <p>Kindly advise how do I go about returning the item?</p>
We have escalated the complaint to the Edgars Secunda mall management to address as our valued customer is requesting an exchange within the first 30 days of purchase, Kindly be advised that if you may provide the store with the exact date and time they may be able to trace the purchase , however as per Edcon policies we need the proof of purchases to conduct the exchange. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Secunda mall management to address as our valued customer is requesting an exchange within the first 30 days of purchase, Kindly be advised that if you may provide the store with the exact date and time they may be able to trace the purchase , however as per Edcon policies we need the proof of purchases to conduct the exchange. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Secunda mall management to address as our valued customer is requesting an exchange within the first 30 days of purchase, Kindly be advised that if you may provide the store with the exact date and time they may be able to trace the purchase , however as per Edcon policies we need the proof of purchases to conduct the exchange. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Secunda mall management to address as our valued customer is requesting an exchange within the first 30 days of purchase, Kindly be advised that if you may provide the store with the exact date and time they may be able to trace the purchase , however as per Edcon policies we need the proof of purchases to conduct the exchange. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,