return or exchange

Item: Edgars
Rating: 2
Author: Nisha S

I am very very unhappy with the service. With due respect i do understand the return policy regarding tablets. I purchased two[2] for my kids the Verssed brand and they are unhappy. These were purchased on Sunday - 12 July and 3 days later its an issue to have them returned or exchanged. Seems like there is no concern if Edgar's have one less customer. i also spoke to the branch manager and no compromise. So please be careful when purchasing these items from edgars. I should have rather purchased directly from a cellular service provider.

Helpful (0)

Replies (1)

Edgars's replyOfficial

16 Jul 2015, 09:59

Hello SuvanSingh,

Thank you for raising your apprehensions with us. Please be advised the terms and conditions of cell phones state thus: You cannot return a cell phone unless it has an 'out of box' failure. The supplier will not authorise an exchange if the handset is not faulty. We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the
below number

Thank you for your continued support and loyalty

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars's reply16 Jul 2015, 09:59

Official

Best regards,

return or exchange

About

Community

Businesses

Follow Us