Return of items

A pair of sneakers were bought for me as a gift. I visited the shop the first time around to correct the error which was, the sneakers were the same foot (two right feet) The lady who helped me on that day advised that she could get me the correct pair I should wait I then advised that it was a bank card sale and the person who bought it for me was out of the country at the moment and would like cash back the lady advised that because it was a bank card sale we need the card at hand but should we change our minds we should just come back to the customer service area and all will be sorted On Monday I returned to the shop with the person who bought the sneakers for me we were assisted by Puleng who didnt ask why we're there In the middle of the transaction we advised that we want a correct pair and she didnt care she told us she is just crediting because we didnt come with the correct pair It was disappointing that as consumers we get bul**** into such decisions especially because the error was from the sales consultant they didn't check that they giving the correct goods Sad that a loss of sale was experienced due to laziness and horrific attitude Never will I shop at edgars again