Return of goods

Last month I went to Edgars Brooklyn to return a jersey I bought for my daughter,I was told they can't refund without proof of purchase,fair enough, but they can give me a gift card to the value of the jersey or exchange with something else.few seconds later I was told that I need proof,they can't assist me at all.I then told them that my daughter stays with my mom,in another city,therefore I won't be seeing her for sometime,and the slip is probably in the shopping bag,with other clothes.<br> I then enquired with someone also working at edgars coz I bought it with a cash card,I then went in to try exchange it again with a cash card, but being assisted by can impatient and unprofessional teller,she told me that I am waisting her time when I asked her to check on my card history.apparently I was stupid and wrong to not recall the date I bought the clothes on.she then went to call the manager,who didn't even show up,but conveyed a message that no proof,no refund/exchange.<br> The level of customer service is really disappointing, truth be told,I am shattered coz I work around the mall & this is 1 of the shops I usually buy clothes at,but I don't think I will ever set my foot there,ever.