1 reviews | Active since Mar 2009
Return of damaged goods
I purchased goods online on 10 April 2015, on receiving it via courier on 14 April I noticed that the box is old and when checking the goods the pump does not work.<br> I called customer service who informed me that I can return it to any Red Square store. I told them that I'll only get to a store by end May as I don't live near one. When I got to the Somerset Mall store on 21/05/2015 they could not help me as they do not stock the goods. They called the customer service department where we spoke to Babhle who informed me that I should either return it to Tygervalley / Canal Walk who stocks the goods. Arriving at Tygervalley the lady told me that they don't stock it either but before I drive to Canal Walk she will call to find out. Canal Walk doesn't stock it either as the goods has been discontinued at all their stores.<br> What do I do now? I'm stuck with old goods delivered to me as new goods and it was more that R1500.
As per our telephonic discussion with one of our online agents, please note it was confirmed that the items will be collected and once the store has stock, the refund will be processed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion with one of our online agents, please note it was confirmed that the items will be collected and once the store has stock, the refund will be processed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
