Return/Exchange Policy

Went into Edgars Galleria Mall this past Saturday (19/09/2015). I needed to exchange an item of baby clothing that was given as a gift to me at a baby shower. Sales assistant told me that it was fine to just pick a new item of baby clothing, go to the till point, exchange the item and pay in the difference. Went to till point only to be asked for the proof of purchase! The item still had the Edgars tag attached (the only thing that was cut out was the price section of the tag - the bar code, etc was all intact). I was advised by the teller to please get the proof of purchase from the person who gave the gift to me. Apparently this is the new Edgars policy. The thing is that i received the gift anonymously (i had a surprise baby shower where everyone contributed gifts with no names attached to them). I now need to go and ask each baby shower attendee as to who purchased the item and if i can have the necessary proof of purchase! Totally unacceptable from my side! Edgars was not losing out here. I was taking a more expensive item of clothing! They need to communicate the updated returns policy to all customers!