1 reviews | Active since Dec 2012
Return denied, bad client service
I bought a swimming costume. Two days later I returned it because it was not fitting, I was told I can not return that because the hygiene plastic is off. I told them that it was an item on sale I bought it like that, there was no hygiene plastic on. Then I was told anyway the costume is categorised as underwear . I returned a costume before to Edgars that is why I did not fit it in store. I was not told when making a payment that I will not be able to return the item. How was I supposed to know as a client that a costume is categorised as underwear
I was assisted by two personnel's who were very unhelpful Nomvula and Tritue from Edgars Centurion.
I would like to know as a client...how do I know if something is categorised as underwear, should we not be informed as clients that "please ensure you fitted this item as you may not return it" What do I do with the item now
Thank you for notifying us of your shopping experience and please accept our sincere apologies for the negative experience.
Please be advised we have items which cannot be Refunded or Exchanged - In the interest of hygiene standards as per or refund and exchange policy swim wear and bottom underwear are part of the list.
However your query is referred to the stores management team to address and resolve your concerns within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Thank you for notifying us of your shopping experience and please accept our sincere apologies for the negative experience.
Please be advised we have items which cannot be Refunded or Exchanged - In the interest of hygiene standards as per or refund and exchange policy swim wear and bottom underwear are part of the list.
However your query is referred to the stores management team to address and resolve your concerns within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
