Retrenchment Policy

I took out a retrenchment security policy with my Edgars account. I got retrenched on the 28th of February 2015 and am still unemployed. I have submitted all required documentation to Edgars. The person who assisted me told me to still keep paying until I no longer could. That was until Sept 2015. Now I keep getting calls and messages that my account has been handed over and that I need to make payment. I went back to Edgars and they told me not to pay anything and that they have all documents they need. I keep getting these calls and threatening SMS's. Why did I pay additional for the policy then? How long until this is sorted out? It is a year and almost 2 months later and I still get threatened with legal action.