Retrenchment claim to Edgars not settled after 1 year

I was retrenched in December 2020, and submitted a retrenchment claim in January 2021, to Edgars. I was asked to submit my details to Hollard, and I did. In December 2021 - Hollard contacted me to submit my claim. From January to November 2021 - I have paid my Edgars installments as per statements. In December 2021 - Hollard settled my Edgars account and sent me an email to confirm. I have sent emails to Edgars requesting feedback on the account settlement, and do not receive any feedback from the emails. I called Edgars - and was told that Hollard needs to send proof of payment, as they do not have anything on their side. I am still receiving statements from Edgars with the full amount owing. When I call Edgars - I am put through Hollard's managing agent. During 2021 - I have paid almost R4000 towards this, and if Hollard did respond to my claims when submitted, I would not have paid almost R4000. The lack of response from both Edgars and Hollard has lead me to this review.