Retrenchment claim not solved after 8 months

I was retrenched in May 2013 and had customer Protection Plan cover on my account. I duly completed all forms needed and handed in all the necessary documentation. After running up and down for three months the claim was eventually settled. Then because I had to be refunded for a phone I had purchased that was faulty Edgars had to refund me for the Phone as well as 3 months instalments that were deducted after being still deducted despite me having been retrenched. I then had to pay R300.00 to get the bank statements Edgars wanted to prove that they had received the instalments. On 06-09-2014 I received a statement stating they owed me another R1 979.56, only for them to send me a statement on 06-10-2014 stating now that we owe them R1054.47 which Included Account Protection plan fees, Spouse protection plan fees as well as Account Protection Funeral Insurance fees too. So every month they have been deducting instalments off my banking account again up until now. We have been to the store 7 (seven times) and pay for our parking without the matter being resolved. Our last visit to the store was on 24-01-2015 with a complaint e-mailed again but closed by the Reg Office.