RETRENCHMENT CLAIM

I have had an Edgars account for over 10 years and I have been nothing but a loyal customer ti them.Unfortunately on the 31st of March this year I was retrenched at work and I could not pay my account further.I went to Edgars and enquired with Tsaki and she gave me a list of docs that I needed to submit.I submitted all the documents.After some days I was told that I need to submit the UI19 Form with company stamp.I did submit that and nobody came back to me after that.<br> <br> The next thing I am now getting a lot of call from Edgars telling me to pay the account.When I ask about the insurance claim I get different stories everyday,some say the claim was declined,when I ask the reason,they can't tell me.Some say the claim hasnt been finalised as they are awaitng the UI19 with the company stamp.I am so dissapointed with Edgars and thier staff for failing to deliver the good service at time of need.I would like to get a feedback.And I am not going to pay this account as I am not working and it wasn't my fault that I was retrenched,and I have an account protection plan that covers RETRENCHMENT.<br> <br> I will appreciate it if this can be sorted as I do not want my credit profile to be messed up.