BM
Boitumelo M
1 reviews | Active since May 2015
07 Oct 2015, 10:12
Retail cashier extremely rude and not helpful
Went to Edgars centurion mall to exchange and return. This Lihle girl is horrificly rude and disrespectful. She and her manager refused to assist us with attitude. I went to Edgars at mall at reds at they helped with a smile
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Replies (1)
Edgars's replyOfficial
08 Oct 2015, 14:22Hello Matabogebf,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, the manner in which Lihle handled this matter was extremely unprofessional, and we assure you the store manager will address this matter with her. Thank you for giving us this feedback, as it helps us improve on our short comings. We apoloogise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, the manner in which Lihle handled this matter was extremely unprofessional, and we assure you the store manager will address this matter with her. Thank you for giving us this feedback, as it helps us improve on our short comings. We apoloogise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Edgars's reply08 Oct 2015, 14:22
Official
Hello Matabogebf,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, the manner in which Lihle handled this matter was extremely unprofessional, and we assure you the store manager will address this matter with her. Thank you for giving us this feedback, as it helps us improve on our short comings. We apoloogise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, the manner in which Lihle handled this matter was extremely unprofessional, and we assure you the store manager will address this matter with her. Thank you for giving us this feedback, as it helps us improve on our short comings. We apoloogise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact us on the below toll free number:
Kind regards
Edcon customer experience
***