RV
Raymondee V
1 reviews | Active since Jun 2015
30 Jun 2015, 14:32
Response after lodging a complaint
I am vigorous!!! Eversince placing my complaint as above mentioned, Edgars phoned me asking when am I making a payment, because according to them I never made payment on their systems, whatsoever...Can somebody pleaaasssse assist in this matter? If you handed over my account, and I settled it IN STORE,with the attorneys settlement discount offer, how can you call me and request payment if I settled it, and still I contacted the call centre and notified them of the payment, IN STORE?????<br>
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Edgars's replyOfficial
03 Jul 2015, 08:00Hello Raymondee,
Thank you for raising your concerns with us. Please note we have referred this query to the accounts department to investigate as there is still a balance on the account. Concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we have referred this query to the accounts department to investigate as there is still a balance on the account. Concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply03 Jul 2015, 08:00
Official
Hello Raymondee,
Thank you for raising your concerns with us. Please note we have referred this query to the accounts department to investigate as there is still a balance on the account. Concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we have referred this query to the accounts department to investigate as there is still a balance on the account. Concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,