Responding on my hellopeter post but still haven't processed my refund

I wrote a review 11 June against Edgar's over unprocessed refund. I received feedback from the team on 18 July advising refund would take 3 to 5 days to reflect in my account. I have followed twice already and the lady (Grace Monamesti) I have been talking to stopped responding to my follow ups. It looks like they only respond to hellopeter reviews for stats reasons because they dont act after