Reported ***** not being acted upon

I telephonically reported a potential ***** that occurred on my account and was passsed from teh Head Office reception to the ***** department. I spoke to a very helpful person (Pitso) who verbally discussed my incident with his manager while I held on. The manager advised him that I should report the matter to teh Edgars Forensics department, and I was provided with two telephone numbers for this. I treid these numbers on numerous occassions and got no answer, leaving a few messages on teh one number which had an answering service. After not receiving any responses, I called Pitso again. He offered to help me bys sending an email to teh Forensics team asking them to contact me. Again no response. I called Pitso again and he was very apologetic and told me he will escalate the matter. I told him that if I was not contacted by the Forensics team by the next day (14 July) I will be escalating this publicly. I have not heard from teh Forensics team.<br> I am concerned that Edgars is not taking this matter seriously and their apathy towards customers is disturbing, especially noting that the ***** reports is against Edgars staff.