JP
Jeanne P
1 reviews | Active since Apr 2013
13 Jul 2017, 12:13
Replacement card fee
<p>I have a credit balance on my Edgars account of over R 800... for various reasons, I have not used my card for over 6 months. When trying to use it recently I was told that I had to reactivate it. This was done on the spot, my old card cut up and I was issued with a new one. For this I was charged R 50! This is outrageous. Why was a new card issued when all it required was for a verifictaion in the first place?</p>
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Replies (4)
Edgars's replyOfficial
14 Jul 2017, 09:06We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that there is a R50 payable for a new card issued in store. The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply14 Jul 2017, 09:06
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that there is a R50 payable for a new card issued in store. The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
14 Jul 2017, 09:07We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that there is a R50 payable for a new card issued in store. The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply14 Jul 2017, 09:07
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that there is a R50 payable for a new card issued in store. The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
14 Jul 2017, 09:07We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that there is a R50 payable for a new card issued in store. The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply14 Jul 2017, 09:07
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that there is a R50 payable for a new card issued in store. The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
14 Jul 2017, 09:07We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that there is a R50 payable for a new card issued in store. The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply14 Jul 2017, 09:07
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that there is a R50 payable for a new card issued in store. The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,