Replacement card

If there was an option to give a Zero rating, I would have done so.

I’ve been going back and forth with no help with regards to my replacement card.

25/10 I went to Edgars Gateway for a new card since the (white/old card was damaged), the card was replaced, I even received sms’s stating i can now make purchases, However when I purchase it declines ( error code: no valid account) , same day I call in ay customer service and i was told to be issued with a second card, which also declines when purchasing. After spending after an hour in store, I was told to send an email to *** till date no response was received.

28/10 I phone customer service again, was told they can’t assist, i need to go back to the store.

29/10 we call customer service again, was told to be issued with a 3rd card which also declines ( error code: invalid amount) mind you i have enough credit available.

After spending over 2 hours in store, I ended up leaving with no joy, no one seems to know where the problem is.