Repairs to cellphone

I'm writing this on behalf of my aunt, Avril Hellenberg (ID number ***), who has had an account with Edgars for many years. <br> Her account number is ***0 877578. <br> On the 21st of October, she took her phone, a Blackberry Z10, to Edgars at the Promenade for repairs. <br> The phone had accidentally fell and the screen was cracked. <br> Muneeb Meyer, who I believe is no longer with Edgars, took the phone and gave her the attached document. <br> He said it would take six to eight weeks to be fixed. <br> She was prepared to be without a phone for that long, since its how long repairs take. <br> After about that time, my aunt went back to the store to check on the phone's progress, only to be told that the phone was sent to the wrong place (the mishap was blamed on the couriers). <br> The phone had to come back from that place and then be sent to the right one. <br> No one bothered to contact my aunt to give her a progress report ever. <br> She then went back at the beginning of February and was told by Rashaad that he would check on the phone. <br> He actually called her back (which we didn't expect after all the blunders and no communication), only to be told that the phone was still being repa