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JustBe E

1 reviews | Active since Sept 2013

09 Sept 2016, 09:45

Remove Policy I did not sign for

<p>I have emailed asking you to remove this Hospital Cash Back Plan, I did NOT sign for it!!!! If you will not remove it then direct me to whoever can. I DO NOT WANT IT. The gentleman in your store wanted me to sign a blank form and I told him to rather stop the process as I never sign blank forms. I work in the insurance industry and know that that is a BIG no. He told me that he would not process anything on that regard. Now I keep seeing this Hospital Cash Back plan added on my account after I specifically said that I did not want it but here we are.</p> <p> </p> <p>I also do not appreciate your consultants calling me and refusing to hear me when I ask them to call me at another time as I was rushing to a presentation and cornering me to commit to a date that I had not even had a chance to look at and confirm. Instead because I was running down the passage at work I just gave him any date that came to mind. Your consultants are pushy and had he called me back at a time that I could actually talk to him I could have given him a sane answer that actually had thought and commitment behind it. </p> <p> </p> <p>DO NOT CALL ME BEFORE 13:30 IF YOU ARE CALLING TODAY</p>

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Replies (1)
Edgars
Edgars's reply17 Sept 2016, 12:04
Official

Thank you for making contact with us regarding the cancellation of the Hospital plan on your account.

Apologies for the delayed response .

Our records shows that the cancellation has been actioned on the 16/9/2016 and a request for the reversal of fees have been actioned.

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Kind regrds,

Edcon Customer Experience Team

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