RS
Rona S
1 reviews | Active since May 2015
12 May 2015, 10:42
Rekindle my confidence in you please.
<br> Good day<br> <br> I bought a top for my Husband yesterday at your Shelly Beach Store. He was extremely excited to wear it, so I washed it this morning for him to wear this afternoon.<br> <br> I was shockingly disappointed! Not only has the colour washed out on the chest area but some details on the print has washed off. The shirt looks as thou its a few years old!<br> <br> This is not the quality I expected from a company as yourself.<br> <br> Awaiting your response.<br> <br> (Please email)<br> <br> R.Sooklal<br> <br> PS, it was a cold wash and my normal detergent, Omo Auto and Staysoft, in a front loader.
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Edgars's replyOfficial
13 May 2015, 10:50Hello RonaS,
Thank you for bringing this matter to our attention. Kindly note that our attempts to contact you have been unsuccessful.
We always want you to be satisfied with the quality of the products you purchase from us. Therefore we always advise, should you not be satisfied with the quality of an item purchased with us, kindly visit the store of purchase along with your proof of purchase and the item purchased will be assessed and feedback provided to you.
The reference is as follows: ***/GO
Thank you for your continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. Kindly note that our attempts to contact you have been unsuccessful.
We always want you to be satisfied with the quality of the products you purchase from us. Therefore we always advise, should you not be satisfied with the quality of an item purchased with us, kindly visit the store of purchase along with your proof of purchase and the item purchased will be assessed and feedback provided to you.
The reference is as follows: ***/GO
Thank you for your continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply13 May 2015, 10:50
Official
Hello RonaS,
Thank you for bringing this matter to our attention. Kindly note that our attempts to contact you have been unsuccessful.
We always want you to be satisfied with the quality of the products you purchase from us. Therefore we always advise, should you not be satisfied with the quality of an item purchased with us, kindly visit the store of purchase along with your proof of purchase and the item purchased will be assessed and feedback provided to you.
The reference is as follows: ***/GO
Thank you for your continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. Kindly note that our attempts to contact you have been unsuccessful.
We always want you to be satisfied with the quality of the products you purchase from us. Therefore we always advise, should you not be satisfied with the quality of an item purchased with us, kindly visit the store of purchase along with your proof of purchase and the item purchased will be assessed and feedback provided to you.
The reference is as follows: ***/GO
Thank you for your continued support.
Kind Regards
The Customer Experience Team
***