Reject product being sold
<p>Once again I buy an item from Edgars gateway and it seems to be a reject product.</p> <p>Yesterday(14/06/16) I purchased a twin pack playtex feeding bra,today I took it out and I see by the breast-cleavage elastic area there are numerous small wholes. I paid R329.95 for such a pathetic quality.</p> <p>I'm actually changing my mind in Edgars quality.</p> <p>Prior to this about a month back I purchased a three pack KDS underwear for my son by the second wash the elastic by the waist opened up,of which I took back and they assisted.</p> <p>How ever this really upsetting,there is a lot of money involved. When one pays for quality,they expect quality.</p>
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have raised this matter with Edgars gateway as per convenience, feedback will be provided shortly.
Your reference number is ********** 568/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have raised this matter with Edgars gateway as per convenience, feedback will be provided shortly.
Your reference number is ********** 568/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for making contact with us.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Please be advised your query is referred to our stores management team at Edgars Gateway to address. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
********** 559/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Please be advised your query is referred to our stores management team at Edgars Gateway to address. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
********** 559/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***