Reimbur*****t from EDCON LTD

Good afternoon.

Since i have complain about Edcon the matter has not yet been resolved. On the 24th April 2020, I paid the account twice with two different reference numbers. The two Reference numbers used was: 1. ***. 2. ***. The first reference number was correct and the second one was incorrect and beneficiary receipt name was correct. So i found it strange because the money paid went into one beneficiary with two different reference numbers. I don't understand why they found it difficult to allocate the money into the right account. On the 4th November 2020, Edcon requested me to provide them with the following information: Date of Payment, Account paid into, Reference numbers used and payment amount of which i provided them. Till to date there was no communication coming form them of which i found the company to have a bad customer care. I don't need them to refund me but credit the money into their account because i do have credit balance. Kindly intervene to resolve the matter.