SB
Shelley B
1 reviews | Active since Jan 2014
05 Oct 2015, 17:02
Reimbur*****t still not forthcoming
We are now in the fifth month and Edgars/ Edcon finds all the excuses in the book not to reimburse my credit, when I closed the account. <br> <br> The excuses range from the following 1. Unclear I.D copy irrespective that they made the copy of the document provided.2. Unclear bank statement. 3. Unable to accept Credit card statement for reimbur*****t. 4. Unable to accept inter-net bank statement. 5 Require statement with name and address.<br> These are but to mention only a few. Will I get my money back?\ You must be joking". To all the clients who close their account ensure that you are in DEBIT"
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Replies (1)Edgars's replyOfficial
08 Oct 2015, 09:19Hello Zanzibar One,
Thank you for raising your account concerns with us. Please be we have referred this query to the accounts department to assist with regards to the credit balance on your account. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your account concerns with us. Please be we have referred this query to the accounts department to assist with regards to the credit balance on your account. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply08 Oct 2015, 09:19
Official
Hello Zanzibar One,
Thank you for raising your account concerns with us. Please be we have referred this query to the accounts department to assist with regards to the credit balance on your account. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your account concerns with us. Please be we have referred this query to the accounts department to assist with regards to the credit balance on your account. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
