REGARDING AN EDGARS FUNERAL POLICY WITH Hollard:

<p>REGARDING AN EDGARS FUNERAL POLICY WITH Hollard:<br />My mom has been an Edgars customer for 48 years and are very disappointed. <br />We've contacted Hollard via email on 21st Dec 16, 29th Dec 16 and 10th Jan 17 and we still had no reply.<br />Please see our letter below for more info:</p> <p>To Whom It May Concern:</p> <p>I’m very disappointed in Hollard Life Insurance’s service in the way that they have treated my claim so far. I find Hollard Life Insurance highly unprofessional.<br />I had to phone Hollard Life Insurance myself on 12th December 2016 to follow up on my claim, only to find out that the claim was rejected. As a Hollard Life Insurance client, I would have expected a phone call from them or an email. My Telephone number, Cellphone number, and Email Address is on the Claim Form.</p> <p>How can you discriminate against us because we stay in Swaziland, and my husband had a Swazi Identity No on the system at Edgars? This was the reason why this claim was rejected.<br />This Hollard Life Insurance Funeral Policy was taken out at Edgars in Mbabane in Swaziland in March 2005, and the information as per Edgars’s system and Hollard’s System for this policy was taken by Edgars in Mbabane in Swaziland.</p> <p>Hollard Life Insurance was quite happy to take my monthly premiums for this Funeral Policy from 8/3/2005 to date at a current amount of R 37.50. Even though the Policy was issued in Swaziland and on your system, you had a Swaziland Address and Swaziland Identity Document for my deceased husband on this Policy. <br />Now that we want to claim for my husband’s funeral, Hollard Life Insurance is rejecting the claim on our Funeral Policy because we stay in Swaziland and he has his Swaziland Identity Number om your system and on the claim form.<br />How can Hollard Life Insurance take my money for 11 ½ years, and only now inform me now by rejecting my claim that they will not pay out because of the Policy’s Swaziland Address and my deceased husband’s Swaziland Identity Number.</p> <p>Hollard Life Insurance knew that this Funeral Policy was for someone staying in Swaziland, as the Policy Document was send to my Swaziland Address (P.O.<br />Box 2733, Mbabane, H100, Swaziland).</p> <p>My husband also had a South African Identity Document. Please find attached an affidavit confirming that the Swaziland ID No you have and the South African Number on his Identity Document, is for the same person. I have also attached his South African Identity Document which indicates that he is deceased and his South African Death Certificate.</p> <p>I trust that you will find the above in order that that you will resolve and pay-out this claim within 7 working days.</p> <p>If this claim is not resolved and payed-out within 7 working days, you leave me with no choice but to take this matter further. I will report this to Edgars, the South African Insurance Ombudsman on Social Media on Hollard’s Page (Facebook etc.), and to HelloPeter.com. This incident will also be reported to Swaziland Authorities that Hollard Life Insurance sold Funeral Policies in Swaziland, took money from Swazi people and do not want to pay claims in Swaziland.</p> <p>The above signed letter, an Affidavit, my deceases husband's SA ID Document and Death Certificate is attached in the document called Hollard.pdf.</p> <p>Thanking you in this regard,<br /> <br />Anetta Changuion<br /><br /></p>