Regarding a cellphone i bought

<p>I am, Mrs M Julies , account number ***</p> <p>On 28 November I bought a cell phone, J1 at Edgars Paarl Mall.</p> <p>The phone was damage in April, and then I go to the shop for the claim.</p> <p>I realized that on that day the assistant at the counter entered the other client IMEI number on my information when she</p> <p>put it on the system. According the records my phone is not insure, but it is not my responsibility. Why should I’m be accountable for somebody else fault?</p> <p>It is now 6 weeks and the claim is not on the system yet and I am still paying my insurance on a monthly basis.</p> <p> </p> <p>After numerous phone calls and emails you did not reply according to the EDGARS shop assistant. After numerous telephonic enquiries to the helpdesk your staff put the phone down without answering the request.</p> <p> It ‘s been 6 weeks that I struggled for any response from your company.</p> <p> I am really disappointed in the way your company treat me as your client.</p> <p>Is this really client care or client service delivery?</p> <p> </p> <p>Your positive response will be appreciated</p> <p>Mercia</p>