MP
Matthew P
1 reviews | Active since Mar 2013
28 Apr 2015, 08:29
Refusual to take back a +R900.00 Shirt
On Friday I was at work, when I moved to get up and my expensive shirt just tore, for no reason! now I paid R900.00 for it not even 4 Months ago! And to top it off, its been used like 10 times only. So I go to the lady downstairs in Sandton, who was helpful, then we go upstairs to where I got the shirt, and they show the guy on Duty Mzwandile, who turns his back and in Zulu calls me a \lying white man""; said he would send it in for a quality check; but this kind of service is Pathetic; I will be sending a complaint through to the edcon FD; yes I know who he is; and the company that makes the shirt to let them know what kind of ambassadors they have as the face of there brand; honestly;"""
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Edgars's replyOfficial
28 Apr 2015, 13:23Hello parker.mat,
Thank you for bringing this matter to our attention.
We do apologise for the inconvenience caused as staff that is rude is unacceptable. We can assure you that this is not the kind of service we pride ourselves in providing to our valued customers. Your concerns have therefore been forwarded to the Store Manager of Edgars Sandton to address accordingly. We are however glad to hear that your shirt will be sent for assessment as per our process for quality assurance.
The reference is as follows: ***/GO
Thank you again for alerting us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention.
We do apologise for the inconvenience caused as staff that is rude is unacceptable. We can assure you that this is not the kind of service we pride ourselves in providing to our valued customers. Your concerns have therefore been forwarded to the Store Manager of Edgars Sandton to address accordingly. We are however glad to hear that your shirt will be sent for assessment as per our process for quality assurance.
The reference is as follows: ***/GO
Thank you again for alerting us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Edgars's reply28 Apr 2015, 13:23
Official
Hello parker.mat,
Thank you for bringing this matter to our attention.
We do apologise for the inconvenience caused as staff that is rude is unacceptable. We can assure you that this is not the kind of service we pride ourselves in providing to our valued customers. Your concerns have therefore been forwarded to the Store Manager of Edgars Sandton to address accordingly. We are however glad to hear that your shirt will be sent for assessment as per our process for quality assurance.
The reference is as follows: ***/GO
Thank you again for alerting us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention.
We do apologise for the inconvenience caused as staff that is rude is unacceptable. We can assure you that this is not the kind of service we pride ourselves in providing to our valued customers. Your concerns have therefore been forwarded to the Store Manager of Edgars Sandton to address accordingly. We are however glad to hear that your shirt will be sent for assessment as per our process for quality assurance.
The reference is as follows: ***/GO
Thank you again for alerting us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***